食品药品检验研究院公信力影响因素与评价指标研究
x

请在关注微信后,向客服人员索取文件

篇名: 食品药品检验研究院公信力影响因素与评价指标研究
TITLE:
摘要: 目的:研究我国食品药品检验研究院(以下简称食药检院)公信力的影响因素并构建公信力评价指标体系,以便为其公信力的建设与维护提供参考。方法:通过文献研究分析提炼食药检院公信力的关键影响因素,建立三级评价指标体系,通过调查问卷设立权重,再通过标准化数据处理,构建量化评价模型。结果与结论:构建了由政治因素、检测能力、服务质量、信息披露和监督监管5个方面组成的三级指标体系和评价模型,其中,一级指标5个,二级指标15个,三级指标33个。各一级指标的权重系数分别为0.146 7、0.320 0、0.183 3、0.233 3、0.166 7。建议各省级食药检院根据指标权重差异,有针对性地改变食药检院的公信力短板,首先应着重做好检测能力的提升,其次应做好信息披露工作,并持续提升食药检院的服务质量,加强内外部的监督。
ABSTRACT: OBJECTIVE: To study the public-trust influential factors of institutes for food and drug control (IFDC) and establish public-trust evaluation index system so as to provide reference for public-trust construction and maintenance. METHODS: Through literature research and analysis, key public-trust influential factors of IFDC were extracted to set up three-level evaluation index system. The weight coefficient was set up by questionnaires and processed with standardization data processing to establish quantitative evaluation model. RESULTS & CONCLUSIONS: The three-level evaluation index system and evaluation model had been built, including political factors, detection capability, service quality, information disclosure, and supervision and regulation; there were 5 first-level index, 15 second-level index and 33 third-level index. The weight coefficient of 5 first-level index were 0.146 7, 0.320 0, 0.183 3, 0.233 3 and 0.166 7, respectively. According to the weight of different index, a recommendation to improve the public-trust of the provincial IFDC is that changing its short-board to achieve this goal. Firstly, they should focus on improving the detection ability; secondly, they should do a good job in information disclosure; thirdly, they should improve the quality of service continuously and strengthen the internal and external supervision.
期刊: 2016年第27卷第13期
作者: 章莹,孙国君,胡英
AUTHORS: ZHANG Ying,SUN Guojun,HU Ying
关键字: 公信力;食品药品检验研究院;影响因素;评价指标;权重系数
KEYWORDS: Public-trust; Institutes for food and drug control; Influential factors; Evaluation index; Weight coefficient
阅读数: 299 次
本月下载数: 3 次

* 注:未经本站明确许可,任何网站不得非法盗链资源下载连接及抄袭本站原创内容资源!在此感谢您的支持与合作!